Last updated: May 2026
Alexander Demirel | Digital Solutions & Online Services
Poststraße 7
21227 Bendestorf
info@kassen-lotse.de
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the applicable data protection laws and this Privacy Policy.
As a rule, our website can be used without providing personal data. Where personal data (for example name, address or email addresses in forms) is collected on our pages, this is always done, where possible, on a voluntary basis and solely for the use of the functions offered.
Important notice regarding data processing by our form generators: All data that you enter into our forms for creating applications or objections is **processed exclusively locally in your web browser**. There is **no storage** of this form data on our servers and **no transmission** of this data to us or to third parties. The generation of PDF documents also takes place entirely locally on your computer directly in your browser. If you use the function "Save entries in the browser", the data is stored in your browser's local storage (localStorage), to which only you have access and which you can clear yourself at any time.
The provider of these pages, GitHub Pages, automatically collects and stores information in so-called server log files, which your browser automatically transmits to us or to the host. This generally includes:
As a rule, this data cannot be attributed to specific individuals. This data is not merged with other data sources. The legal basis for data processing is Article 6(1)(f) UK GDPR, which permits the processing of data for the purposes of our legitimate interests in ensuring the technically error-free presentation and optimisation of our website.
Our websites currently do not use any of our own cookies that require explicit consent. Please note, however, the information on cookies used by third-party providers in connection with our partner programmes (see section 6).
On our website, we offer you the option to make a donation to us via a link. If you use this link, you will be redirected to the website of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal is responsible for the data processing that takes place there. Information on data protection at PayPal can be found in its Privacy Policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
As part of a donation, we may receive your name, your email address and the donation amount from PayPal, provided that you have released this data to PayPal and it forms part of the donation notification. We use this data solely for processing and allocating the donation.
We integrate advertising banners, comparison calculators, widgets and affiliate links from CHECK24, Tarifcheck, financeAds, Booking.com, Rentalcars.com and Airalo on our website. If you click on one of these advertisements or links, or use integrated comparison offers, you will be redirected to the pages of the respective partner or data will be transmitted to them.
The partners process personal data (such as your IP address, date and time of access and, where applicable, cookie IDs) in order to trace the origin of the referral and determine whether you used an offer via our website (so-called conversion tracking). In doing so, the partners use cookies and similar technologies in your browser.
These affiliate programmes are integrated on the basis of our legitimate interest in the commercial exploitation and financing of our free online offering pursuant to Article 6(1)(f) UK GDPR.
Further information on data processing and your rights to object can be found in the privacy policies of the respective providers:
Within the framework of the applicable statutory provisions, you have the right at any time to obtain, free of charge, information about any personal data concerning you that we may have stored, its origin and recipients, and the purpose of the data processing, and, where applicable, a right to rectification, restriction or erasure of this data. For this purpose, and for any further questions on the subject of personal data, you may contact us at any time at the address stated in the legal notice.
You also have the right to lodge a complaint with a data protection supervisory authority regarding our processing of your personal data.
If you send me an email, your message, including the sender address, will be used solely for processing your enquiry. It will not be passed on to third parties.
We reserve the right to amend this Privacy Policy so that it always complies with current legal requirements or to implement changes to our services in the Privacy Policy, for example when introducing new services. The new Privacy Policy will then apply to your next visit.
Our guides and generators are based on the strict evaluation of current UK regulations (such as UK Regulation 261 (UK261)), court judgments and UK travel law.
They are developed by Marc (Project Lead) & team to enable travellers to enforce their rights with legal confidence against airlines and tour operators.
Important notice: Our tools provide self-help support for flight delays, hotel defects or rail disruption. They do not replace individual legal advice from a solicitor.
Problem with your flight, train or hotel?
Fix-My-Trip checks your entitlement to compensation, ticket reimbursement or a price reduction for your trip in just a few steps.
A service from Fix my Trip.
💡 Spotted an error in the tool? As we are an automated portal and do not provide individual legal advice, it helps us enormously if you report bugs or outdated providers: Send feedback to our head office.