Information pursuant to section 5 DDG:
Fix my Trip
operated by
Alexander Demirel | Digital Solutions & Online Services
Poststraße 7
21227 Bendestorf
Contact:
Telephone: 0156 78336282
Email: info@kassen-lotse.de
Important support notice:
No support for personal enquiries or individual transport and travel law cases is provided via the contact details above. As this is an automated web portal, we cannot and must not provide individual legal advice.
However, if you have discovered a technical error (bug) in the tool or would like to submit suggestions for improvement for our generators, we would be pleased to hear from you at the email address above.
Responsible for content pursuant to section 18(2) MStV:
Alexander Demirel
Poststraße 7, 21227 Bendestorf
VAT identification number pursuant to section 27 a of the German VAT Act: DE454546889
The content of our pages has been created with the greatest possible care. However, we cannot guarantee the accuracy, completeness or currency of the content. As a service provider, we are responsible for our own content on these pages in accordance with section 7(1) DDG and general law. Under sections 8 to 10 DDG, however, as a service provider we are not obliged to monitor transmitted or stored third-party information or to investigate circumstances indicating unlawful activity.
Our website contains links to external third-party websites over whose content we have no control. The respective provider or operator of the linked pages is always responsible for their content. No legal infringements were apparent at the time the links were created. Permanent monitoring of linked pages is not reasonable without concrete indications of a legal violation.
The content and works created by the site operators on these pages are subject to German copyright law. Contributions by third parties are identified as such. Reproduction, editing, distribution and any kind of use outside the limits of copyright law require the written consent of the respective author or creator.
The European Commission provides a platform for online dispute resolution (ODR): https://ec.europa.eu/consumers/odr/ We are neither obliged nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Our guides and generators are based on the strict assessment of current regulations such as UK Regulation 261 (UK261), court judgments and national travel law.
They are developed by Marc (Project Lead) & team to help travellers enforce their rights with legal certainty against airlines and tour operators.
Important note: Our tools provide practical self-help for flight delays, hotel defects or train cancellations. They do not replace individual legal advice from a solicitor.
Problem with your flight, train or hotel?
Fix-My-Trip checks your entitlement to compensation, ticket refunds or a reduction in the holiday price in just a few steps.
A service from Fix my Trip.
💡 Found an error in the tool? As we are an automated portal and do not provide individual legal advice, it helps us enormously if you report bugs or outdated providers: Send feedback to our central team.