Last updated: May 2026
Alexander Demirel | Digital Solutions & Online Services
Poststraße 7
21227 Bendestorf
info@kassen-lotse.de
We take the protection of your personal data very seriously. We treat your personal data confidentially and in accordance with the statutory data protection regulations as well as this Privacy Policy.
The use of our website is generally possible without providing personal data. Insofar as personal data (such as name, address, or email addresses in forms) is collected on our pages, this is always done, as far as possible, on a voluntary basis and exclusively for the purpose of using the offered functions.
Important note on data processing by our form generators: All data you enter into our forms to create applications or appeals is processed exclusively locally in your web browser. No storage of this form data takes place on our servers, and no transfer of this data to us or to third parties occurs. The generation of PDF documents also takes place entirely locally on your computer directly in your browser. If you use the "Save entries in browser" function, the data is stored in the local storage (localStorage) of your browser, which only you have access to and which you can clear yourself at any time.
The provider of the pages, GitHub Pages, automatically collects and stores information in so-called server log files, which your browser automatically transmits to us or to the host. These are generally:
As a rule, this data cannot be assigned to specific individuals. This data will not be merged with other data sources. The basis for data processing is Art. 6 (1) (f) GDPR, which permits the processing of data for the fulfillment of a contract or pre-contractual measures, as well as to safeguard our legitimate interests in a technically error-free presentation and optimization of our website.
Our website does not currently use its own cookies that require explicit consent. However, please note the information regarding third-party cookies within the framework of our partner programs (see Section 6).
On our website, we offer the option to donate to us via a link. If you use this link, you will be redirected to the website of PayPal (Europe) S.à r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg. PayPal is responsible for the data processing that takes place there. Information on data protection at PayPal can be found in their privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.
In the context of a donation, we may receive your name, email address, and the donation amount from PayPal, provided you have authorized this data with PayPal and it is part of the donation notification. We use this data exclusively for processing and assigning the donation.
We integrate advertising banners, comparison calculators, widgets, and affiliate links from CHECK24, Tarifcheck, financeAds, Booking.com, Rentalcars.com, and Airalo on our website. If you click on one of these advertisements or links, or use the integrated comparison offers, you will be redirected to the pages of the respective partner, or data will be transmitted to them.
The partners process personal data (such as your IP address, date and time of access, and potentially cookie IDs) in order to trace the origin of the referral and to determine whether you have used an offer via our website (so-called conversion tracking). In doing so, the partners use cookies and similar technologies in your browser.
The integration of these affiliate programs is based on our legitimate interest in the commercial exploitation and financing of our free online offering pursuant to Art. 6 (1) (f) GDPR.
Further information on data processing and your options to object can be found in the privacy policies of the respective providers:
Within the framework of the applicable statutory provisions, you have the right at any time to free information about your personal data stored by us (if any), its origin and recipient, and the purpose of the data processing, as well as, if applicable, a right to correction, blocking, or deletion of this data. For this purpose, as well as for further questions on the subject of personal data, you can contact us at any time at the address given in the legal notice (Impressum).
You also have the right to lodge a complaint with a data protection supervisory authority about our processing of your personal data.
If you send me an email, your message, including your sender address, will be used exclusively to process your inquiry. This data will not be passed on to third parties.
We reserve the right to adapt this privacy policy so that it always complies with current legal requirements or to implement changes to our services in the privacy policy, e.g., when introducing new services. The new privacy policy will then apply to your next visit.
Our guides and generators are based on the strict evaluation of current EU regulations (such as EC 261/2004), BGH (German Federal Court of Justice) rulings, and national travel law.
They are developed by Marc (Project Management) & team to enable travelers to legally enforce their rights against airlines and tour operators.
Important note: Our tools offer help for self-help in the event of flight delays, hotel defects, or train cancellations. They do not replace individual legal advice from an attorney.
Problem with your flight, train, or hotel?
Fix-My-Trip checks your claim for compensation, ticket refund, or travel price reduction in just a few steps.
A service by Fix my Trip.
💡 Found a bug in the tool? Since we operate as an automated portal and do not provide individual legal advice, you help us enormously by reporting bugs or outdated providers: Send feedback to our headquarters.