Information pursuant to Section 5 of the German Digital Services Act (DDG):
Fix my Trip
operated by
Alexander Demirel | Digital Solutions & Online Services
Poststraße 7
21227 Bendestorf
Germany
Contact:
Phone: +49 156 78336282
Email: info@kassen-lotse.de
Important Support Notice:
No support is provided via the contact details above for personal inquiries or individual transportation and travel law matters. As this is an automated web portal, we cannot and may not provide individualized legal advice.
However, if you have discovered a technical issue (bug) in the tool or would like to submit suggestions for improving our generators, we welcome your message at the email address listed above.
Person Responsible for Content pursuant to Section 18 (2) of the German State Media Treaty (MStV):
Alexander Demirel
Poststraße 7, 21227 Bendestorf
Germany
VAT Identification Number pursuant to Section 27a of the German VAT Act: DE454546889
The contents of our website have been created with the utmost care. However, we cannot guarantee the accuracy, completeness, or timeliness of the content. As a service provider, we are responsible for our own content on these pages in accordance with Section 7 (1) of the German Digital Services Act (DDG) and general legislation. Pursuant to Sections 8 to 10 DDG, however, we are not obligated to monitor transmitted or stored third-party information or to investigate circumstances indicating unlawful activity.
Our website contains links to external third-party websites over whose content we have no control. Therefore, we cannot assume any liability for such external content. The respective provider or operator of the linked pages is always responsible for their content. At the time the links were created, no legal violations were apparent. Permanent monitoring of linked pages is not reasonable without concrete evidence of a legal violation.
The content and works created by the website operators on these pages are subject to German copyright law. Contributions by third parties are identified as such. Reproduction, editing, distribution, and any form of use beyond the scope of copyright law require the prior written consent of the respective author or creator.
The European Commission provides a platform for Online Dispute Resolution (ODR):
https://ec.europa.eu/consumers/odr/
We are neither obligated nor willing to participate in dispute resolution proceedings before a consumer arbitration board.
Our guides and generators are based on a thorough analysis of current EU regulations (such as EC Regulation 261/2004), German Federal Court of Justice (BGH) rulings, and national travel law.
They are developed by Marc (Project Lead) and the team to help travelers enforce their rights against airlines and travel providers in a legally compliant manner.
Important Notice: Our tools provide self-help assistance for flight delays, hotel deficiencies, and train cancellations. They do not replace individualized legal advice from a licensed attorney.
Problems with your flight, train, or hotel?
Fix-My-Trip checks your eligibility for compensation, ticket refunds, or travel price reductions in just a few steps.
A service provided by Fix my Trip.
💡 Found a bug in the tool? Since we operate as an automated platform and do not provide individualized legal advice, it is extremely helpful if you report bugs or outdated providers: Send feedback to our team .