Has the initial deadline passed without any response or payment? To be able to charge Loganair for the costs of further legal steps (such as a solicitor, debt collection or lawsuit), you must formally place the provider in default. Use our free generator for your final demand (Letter Before Action).
Did you know? If you book travel services (flights, hotels, rental cars) with certain premium credit cards, you can often simply claim your money back in the event of a refused refund via the so-called Chargeback scheme (or Section 75) through your bank, without having to argue endlessly with customer service.
Compare the best (free) travel credit cardsAnyone who demands a refund from a company like Loganair after a cancelled trip, a massive flight delay or serious defects often encounters a wall of silence. Automated replies, stringing customers along and endless processing times are unfortunately common practice in the travel industry. This is exactly where the instrument of the final demand and placing in default (Letter Before Action) comes into play.
Regardless of whether your contract is governed by UK law (Consumer Rights Act, UK261), EU law (such as the Passenger Rights Regulation 261/2004 or the Package Travel Directive), or US contractual law (Breach of Contract): The basic principles of civil law are internationally very similar. Before you can escalate further legal steps, you must set the debtor a formal and final extended deadline (internationally often referred to as a Notice of Default or Letter Before Action).
Once this final deadline expires, the so-called debtor's default occurs. From this moment on, Loganair is legally responsible for the delay.
The most important reason for a verifiable, written final demand is the assumption of subsequent costs. As long as a company is not in default, you often have to bear the costs for a retained solicitor or a debt collection agency yourself. However, if the provider is in default, legal and court costs generally constitute recoverable damages caused by the delay. The opposing party must then not only settle your original claim, but also the fees of your legal representation.
Should Loganair also fail to respond to this final demand, you have the option in many Western countries to appeal to free Alternative Dispute Resolution (ADR) schemes. In the UK, for example, this is managed by bodies like the CAA (Civil Aviation Authority) or specific Ombudsman services; in Germany by the SÖP, and in the US by the Department of Transportation (DOT). A copy of your sent final demand is usually a mandatory requirement to open a case here, as it proves that you have attempted an amicable settlement beforehand.
Tip: Loganair operates many of the UK's smaller regional routes, so weather-related delays are common in the Highlands and Islands. Ask specifically whether the cause was genuinely unavoidable weather or an operational decision, since this affects whether compensation is owed. Set a clear 14-day deadline and mention the possibility of an Aviation ADR referral to add pressure if the first response is unsatisfactory.
It depends on the specific cause. Air traffic control strikes or airspace closures ordered by the air navigation service itself can count as extraordinary circumstances. Ordinary capacity constraints in normal traffic flow don't. Ask for a specific, verifiable explanation with the date and facts, rather than a generic form answer.
Claims under UK261 are generally subject to the standard six-year limitation period in England and Wales under the Limitation Act 1980 (five years in Scotland). Even so, don't wait too long to claim against Loganair: the sooner you get in touch after the incident, the easier it is to gather your boarding pass, booking confirmation and evidence of the delay, and the more credible your claim will appear.
No, this isn't strictly necessary. In clearly documented, straightforward cases, a well-reasoned letter before action with a clear deadline is often enough. If Loganair still rejects a clearly justified claim, or the case is more complex, it can be worth instructing a solicitor or a specialist flight-delay claims service — many of these work on a no-win, no-fee basis, so there's no financial risk to you.
In order to be able to prove in case of doubt that Loganair has received the demand, you should not rely solely on contact forms or e-mails. Ideally, send the generated document via Signed For / Recorded Delivery (or "Registered Mail" for international shipping). Keep the proof of postage and a printout of the letter in a safe place.
Our guides and generators are based on the strict evaluation of current regulations (like UK261 / EU261), court rulings, and national travel law.
They are developed by Marc (Project Lead) & team to enable travellers to securely enforce their rights against airlines and tour operators.
Important notice: Our tools offer self-help assistance for flight delays, hotel defects, or train cancellations. They do not replace individual legal advice from a solicitor.
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