An unexpected illness, a family emergency or worrying news from your holiday destination: there are many reasons why a planned trip cannot go ahead. The problem: anyone who cancels a holiday is often faced with extremely high cancellation invoices. Use our generator to check within seconds whether the charges are lawful and reclaim your money with a formally correct cancellation letter.
Editorially reviewed on: 05/07/2026
Had to cancel an expensive holiday and the organiser is keeping almost all of your money? Protect yourself next time against this financial worst-case scenario. Many good travel credit cards already include strong trip cancellation and curtailment cover. If you pay for the trip with the card, the insurance can cover the substantial cancellation charges imposed by tour operators in the event of illness.
Compare the best (free) travel credit cardsAs a consumer, you generally have the right to cancel a booked package holiday before the start of the trip. Under the Package Travel and Linked Travel Arrangements Regulations 2018, the organiser will usually lose its entitlement to the full holiday price once the contract is terminated. In return, however, it may charge an appropriate and justifiable termination fee or cancellation charge. How high that charge may lawfully be is a frequent source of dispute between travellers and travel companies.
The most important special case in package travel law is where unavoidable and extraordinary circumstances occur at the destination or in its immediate vicinity and significantly affect the performance of the package or the carriage of passengers to the destination. Classic examples include hurricanes, widespread wildfires, outbreaks of epidemics or acts of war. Official Foreign, Commonwealth & Development Office travel advice against travel is also a very strong indication. In these cases, no cancellation charges at all may be imposed on you. Leger Holidays is legally required to refund the full holiday price without deductions within 14 days.
If you cancel for purely personal reasons (e.g. an unexpected illness without travel cancellation insurance, redundancy or simply lack of time), the terms and conditions of Leger Holidays will usually apply.
These almost always contain fixed cancellation scales depending on how close the cancellation is to departure. A typical example:
Your key legal lever: These fixed percentages are not set in stone. Under UK consumer law, cancellation terms must be fair and transparent, and package holiday organisers must be able to justify charges by reference to expected cost savings and possible alternative use of the travel services. You are entitled to challenge disproportionate charges and ask the organiser for a specific breakdown of the cancellation fee. The organiser should then explain in detail what costs it actually incurred because of your cancellation and, above all, what it saved (for example, hotel catering not provided) or whether it was able to resell your room or other travel services. In practice, organisers often struggle to evidence this in detail, which is why the actual cancellation charge may later be reduced significantly.
Under the Package Travel and Linked Travel Arrangements Regulations 2018, where you are entitled to terminate due to unavoidable and extraordinary circumstances, or after lawful cancellation charges have been deducted, the organiser must refund the money without undue delay and in any event within 14 days of receiving the termination notice.
No. Travel cancellation insurance only applies to contractually defined, unexpected events such as serious illness (a medical certificate is usually required), a serious accident, an unexpected pregnancy or sudden redundancy. Anxiety alone, for example about approaching severe weather at the destination, is not insured.
If you booked your flight and hotel separately from one another, package travel protections do not apply. For scheduled flights, unless you bought an expensive flexible fare, you will usually only get taxes and charges back. For hotels, the accommodation provider's own cancellation terms apply. When booking, look out for options such as "Free cancellation until day X".
Leger Holidays is a tour operator specialising in escorted coach tours across Europe, with its headquarters and jurisdiction in Rotherham. The requirements of the Package Travel Regulations apply: if the hotel, transfer, or tour significantly deviates from the contract, travellers can demand a price reduction, remedy, and under certain circumstances, compensation. Established industry compensation guidelines serve as an orientation for typical travel defects. It is also worth checking whether the cancellation fees demanded are valid and reasonable. Document defects immediately and set deadlines.
Our guides and generators are based on a strict review of current UK and international passenger rights rules (such as UK Regulation 261 (UK261)), court judgments and UK travel law.
They are developed by Marc (project lead) & team to help travellers enforce their rights against airlines and travel organisers with confidence.
Important note: our tools provide self-help guidance for flight delays, hotel defects or rail disruption. They do not replace individual legal advice from a solicitor.
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